FAQs

My Videos My Photos | Co-Stars | Categories | Memberships | Shop

Questions

1. How Do I Cancel My Subscription?
2. Why Doesn't My Rental Play?
3. Can I Download Videos and Photos?
4. How do I contact Customer Service?
5. Who Do I Contact with Billing Questions?
6. How Often Are Updates?
7. Can I Use a VPN?
8. How Do I Contact Leilani directly?

Answers

1. How Do I Cancel My Subscription?

Please visit the authorized payment processors for the website SEGPay, EPOCH, or CCBill and lookup your transaction. Once your purchase is located, you can select to cancel your account. You will receive on-page confirmation as well as an email confirming that your account has been cancelled.

2. Why Doesn't My Rental Play?

This is a strange anomaly on my site.
Most have no problem playing rentals.
Once in awhile someone does have a problem.
Me nor my team have been able to figure out why some are not able to play rentals as we can not re-create the issue.
All we can do is suggest you use a different device, operating system or browser.
My apologies for not being able to figure this anomaly out.

3. Can I Download Videos and Photos?

Yes! If you purchase a download membership. I offer a streaming membership and a download membership.

4. How do I contact Customer Service?

For general web site technical or purchase-related help please email cs@elxcomplete.com

Make sure to provide as much detail as possible so they do not have to reply back asking for it. This includes:

Website URL of purchase:
Date of Purchase:
Purchase ID number:
Transaction ID number:
Description of the issue:
Device/Browser/OS you are using to access the site:

5. Who Do I Contact with Billing Questions?

6. How Often Are Updates?

Site is updated 1-2 times a week!
Friday will be the day of updates.
Updates will be a fucking video, masturbation or foot fetish!
When available, BTS and Photo Sets will be posted on Tuesday's.

7. Can I Use a VPN?

Yes you can! However, while on this site, try not change your IP or country of origin. You should try to stay on one during your visit to this site. If your IP or country of origin changes 3 times in 6 hours, this site will lock you out for 10 days. This site will think you are sharing your login credentials. If you do get locked out due to this reason, contact me here or by email (theleilanilei@gmail.com) to unblock you. I will need your username to do so.

8. How Do I Contact Leilani directly?

Please Email Me for direct communication.

* Your Email Address:
First Name: